| Shipping
Guidelines
EXPRESSREGALO.COM offers door-to-door delivery
to most parts of the Philippines. If we cannot deliver to the destination
you indicated, our Call Center will immediately inform you that
we will not be able to process your order. You will not be charged
for unprocessed transactions.
However, there are instances when items ordered and processed may
not be successfully delivered to your intended recipient. In such
cases, EXPRESSREGALO.COM is not liable for delay or non-delivery
of your orders and does not entitle you to a refund and/or product
replacement. Here are the reasons why we may not be able to fulfill
delivery of your orders:
1. Incorrect Recipient
Address.
Whenever you place an order with EXPRESSREGALO.COM,
you certify that the delivery details provided is correct and/or
accurate. If we determine that the delivery address is invalid,
then we will do the following:
a. EXPRESSREGALO.COM
Call Center will contact you and inform you that the delivery
address originally provided is incorrect and request you to verify
the address and/or provide us with a NEW and VALID delivery address.
b. EXPRESSREGALO.COM will re-deliver the order
based on the NEW address.
c. If the second address you provided is still not a valid address,
c. If the second address you provided is still
not a valid address, EXPRESSREGALO.COM Call Center will contact
you to inform you that the address you provided is still not a
valid address.
2. "Refused To Accept"
by Recipient.
Whenever you place an order with EXPRESSREGALO.COM,
you certify that the item ordered will be received by the recipient
in good faith.
If a recipient refuses to accept the item, EXPRESSREGALO.COM Call
Center will contact you to inform you on the status of your order
and secure your instruction/decision regarding the order.
3. House is Closed.
There are instances when your recipient's house
may be closed during the time the order is being delivered. In such
cases, we will have it received by the recipient's nearest kin.
If this option is unavailable, then we will do the following:
a. EXPRESSREGALO.COM Call Center will
contact you to inform you on the status of your order.
b. We will make three (3) attempts to deliver the item within
2 days from the delivery date.
c. EXPRESSREGALO.COM Call Center will contact you to inform you
if "the house is closed" after the third and final attempt.
Furthermore, EXPRESSREGALO.COM shall be not
liable for any loss, delay, non delivery or misdelivery of your
orders due to any of the following:
1. Act of God or force majeure including but not limited to strike,
war, rebellion, civil commotion, natural disaster or calamity, bad
weather condition, acts of public enemies.
2. Act, omission, fault of shipper, its agent, third party claiming
interest in the shipment and government agencies with actual or
apparent authorities.
3. Nature of the shipment or other characteristic, defect or inherent
vice thereof. |
| Order
Processing
All orders placed before 5:00 PM between
Mondays to Saturdays, Manila time, will be PROCESSED (retrieved
from warehouse or supplier, and prepared for turn-over to our couriers)
on the same day. Items ordered after these cut-off times will be
processed the next working day. Processing and delivery of all items
received on Sundays and non-working holidays will be attended to
the next working day.
Note: For Flowers and Balloons - due to the nature of the product,
EXPRESSREGALO.COM has the right to replace colors depending on stock
availability. |
| Delivery
Areas & Schedule
Except for NSO, our products are available
for nationwide delivery to most parts of the Philippines unless
otherwise stated in the list below:
Perishable
Items
Flowers - nationwide
Cakes - nationwide
Lechon - selected areas nationwide
Non-Perishable
Items
Appliance & Electronics - selected areas nationwide
Balloons - Metro Manila
NSO - delivered in the USA. Available via door-to-door or branch
pick-up at LBC USA branches
We do NOT have Sunday and Monday
deliveries, except for Lechon and Appliances & Electronics.
Also, we don't have deliveries for balloons on Saturdays and Sundays.
Our regular delivery hours
are from 10 AM to 5 PM from Tuesday to Saturday. Requests for specific
delivery times are accommodated on a best efforts basis only.
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