Shipping Guidelines
EXPRESSREGALO.COM offers door-to-door delivery to most parts
of the Philippines. If we cannot deliver to the destination you indicated, our
Call Center will immediately inform you that we will not be able to process your
order. You will not be charged for unprocessed transactions.
However, there are instances when items ordered and processed may not be
successfully delivered to your intended recipient. In such cases,
EXPRESSREGALO.COM is not liable for delay or non-delivery of your orders and
does not entitle you to a refund and/or product replacement. Here are the
reasons why we may not be able to fulfill delivery of your orders:
1. Incorrect Recipient Address.
Whenever you place an order with EXPRESSREGALO.COM, you
certify that the delivery details provided is correct and/or accurate. If we
determine that the delivery address is invalid, then we will do the following:
a. EXPRESSREGALO.COM Call Center will
contact you and inform you that the delivery address originally provided is
incorrect and request you to verify the address and/or provide us with a NEW and
VALID delivery address.
b. EXPRESSREGALO.COM will re-deliver the order based on the NEW
address.
c. If the second address you provided is still not a valid address,
c. If the second address you provided is still not a valid
address, EXPRESSREGALO.COM Call Center will contact you to inform you that the
address you provided is still not a valid address.
2. "Refused To Accept" by Recipient.
Whenever you place an order with EXPRESSREGALO.COM, you
certify that the item ordered will be received by the recipient in good faith.
If a recipient refuses to accept the item, EXPRESSREGALO.COM Call Center will
contact you to inform you on the status of your order and secure your
instruction/decision regarding the order.
3. House is Closed.
There are instances when your recipient's house may be
closed during the time the order is being delivered. In such cases, we will have
it received by the recipient's nearest kin. If this option is unavailable, then
we will do the following:
a. EXPRESSREGALO.COM Call Center will contact you to inform you on the status of
your order.
b. We will make three (3) attempts to deliver the item within 2 days from the
delivery date.
c. EXPRESSREGALO.COM Call Center will contact you to inform you if "the house is
closed" after the third and final attempt.
Furthermore, EXPRESSREGALO.COM shall be not liable for any
loss, delay, non delivery or misdelivery of your orders due to any of the
following:
1. Act of God or force majeure including but not limited to strike, war,
rebellion, civil commotion, natural disaster or calamity, bad weather condition,
acts of public enemies.
2. Act, omission, fault of shipper, its agent, third party claiming interest in
the shipment and government agencies with actual or apparent authorities.
3. Nature of the shipment or other characteristic, defect or inherent vice
thereof.
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Order Processing
All orders placed before 5:00 PM between Mondays to
Saturdays, Manila time, will be PROCESSED (retrieved from warehouse or supplier,
and prepared for turn-over to our couriers) on the same day. Items ordered after
these cut-off times will be processed the next working day. Processing and
delivery of all items received on Sundays and non-working holidays will be
attended to the next working day.
Note: For Flowers and Balloons - due to the nature of the product,
EXPRESSREGALO.COM has the right to replace colors depending on stock
availability.
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Product Ordering Lead Times
Please be guided by the product lead times below when
ordering an item:
Perishable Items
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Gift Baskets: |
allow 2 working days before the delivery date |
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Fresh Flowers: |
allow 2-3 working days before the delivery date |
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Cakes & Pastries: |
allow 2-3 working days before the delivery date |
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Wines & Liquors: |
allow 2-3 working days before the delivery date |
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Prichon: |
allow 3 working days before the delivery date |
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Food Packages: |
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Greenwich: |
allow 5 working days before the delivery date |
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Goldilocks: |
allow 5 working days before the delivery date except for the following:
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Goldilocks Motiff Cakes: |
allow 10 working days before the delivery date |
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Goldilocks Cakes: |
allow 10 working days before the delivery date |
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Lechon: |
allow 5 working days before the delivery date within Metro Manila and 10 working
days for Provincial deliveries |
Non-Perishable Items
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Prepaid Cards: |
allow 1 working day before the delivery date |
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Gift Certificates: |
allow 2-3 working days before the delivery date |
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Balloons: |
allow 3 working days before the delivery date |
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Books: |
allow 4 working days before the delivery date |
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Movies: |
allow 4 working days before the delivery date |
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Music: |
allow 4 working days before the delivery date |
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Fragrances & Cosmetics: |
allow 5 working days before the delivery date |
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Magic Sing: |
allow 7 working days before delivery date |
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Appliances: |
allow 7-10 working days before delivery date |
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Computers: |
allow 7-10 working days before delivery date |
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NSO: |
allow 15 working days before the delivery date |
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Delivery Areas & Schedule
Except for NSO, our products are available for nationwide
delivery to most parts of the Philippines unless otherwise stated in the list
below:
Perishable Items
Flowers - nationwide
Cakes - nationwide
Lechon - selected areas nationwide
Non-Perishable Items
Appliance & Electronics - selected areas nationwide
Balloons - Metro Manila
NSO - delivered in the USA. Available via door-to-door or branch pick-up at LBC
USA branches
We do NOT have Sunday and Monday deliveries, except for Lechon and Appliances &
Electronics. Also, we don't have deliveries for balloons on Saturdays and
Sundays.
Our regular delivery hours are from 10 AM to 5 PM from
Tuesday to Saturday. Requests for specific delivery times are accommodated on a
best efforts basis only.
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