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Shipping Guidelines
EXPRESSREGALO.COM offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our Call Center will immediately inform you that we will not be able to process your order. You will not be charged for unprocessed transactions.

However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, EXPRESSREGALO.COM is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Here are the reasons why we may not be able to fulfill delivery of your orders:

1. Incorrect Recipient Address.
Whenever you place an order with EXPRESSREGALO.COM, you certify that the delivery details provided is correct and/or accurate. If we determine that the delivery address is invalid, then we will do the following:

a. EXPRESSREGALO.COM Call Center will contact you and inform you that the delivery address originally provided is incorrect and request you to verify the address and/or provide us with a NEW and VALID delivery address.

b. EXPRESSREGALO.COM will re-deliver the order based on the NEW address.
c. If the second address you provided is still not a valid address,

c. If the second address you provided is still not a valid address, EXPRESSREGALO.COM Call Center will contact you to inform you that the address you provided is still not a valid address.

2. "Refused To Accept" by Recipient.
Whenever you place an order with EXPRESSREGALO.COM, you certify that the item ordered will be received by the recipient in good faith.

If a recipient refuses to accept the item, EXPRESSREGALO.COM Call Center will contact you to inform you on the status of your order and secure your instruction/decision regarding the order.


3. House is Closed.
There are instances when your recipient's house may be closed during the time the order is being delivered. In such cases, we will have it received by the recipient's nearest kin. If this option is unavailable, then we will do the following:

a. EXPRESSREGALO.COM Call Center will contact you to inform you on the status of your order.

b. We will make three (3) attempts to deliver the item within 2 days from the delivery date.

c. EXPRESSREGALO.COM Call Center will contact you to inform you if "the house is closed" after the third and final attempt.

Furthermore, EXPRESSREGALO.COM shall be not liable for any loss, delay, non delivery or misdelivery of your orders due to any of the following:

1. Act of God or force majeure including but not limited to strike, war, rebellion, civil commotion, natural disaster or calamity, bad weather condition, acts of public enemies.
2. Act, omission, fault of shipper, its agent, third party claiming interest in the shipment and government agencies with actual or apparent authorities.
3. Nature of the shipment or other characteristic, defect or inherent vice thereof.

Order Processing
All orders placed before 5:00 PM between Mondays to Saturdays, Manila time, will be PROCESSED (retrieved from warehouse or supplier, and prepared for turn-over to our couriers) on the same day. Items ordered after these cut-off times will be processed the next working day. Processing and delivery of all items received on Sundays and non-working holidays will be attended to the next working day.

Note: For Flowers and Balloons - due to the nature of the product, EXPRESSREGALO.COM has the right to replace colors depending on stock availability.

Product Ordering Lead Times
Please be guided by the product lead times below when ordering an item:

Perishable Items
Gift Baskets:  allow 2 working days before the delivery date
Fresh Flowers:  allow 2-3 working days before the delivery date
Cakes & Pastries:  allow 2-3 working days before the delivery date
Wines & Liquors:  allow 2-3 working days before the delivery date
Prichon:  allow 3 working days before the delivery date
Food Packages:   
Greenwich:  allow 5 working days before the delivery date
Goldilocks:  allow 5 working days before the delivery date except for the following:
Goldilocks Motiff Cakes:  allow 10 working days before the delivery date
Goldilocks Cakes:  allow 10 working days before the delivery date
Lechon:  allow 5 working days before the delivery date within Metro Manila and 10 working days for Provincial deliveries

Non-Perishable Items
Prepaid Cards:  allow 1 working day before the delivery date
Gift Certificates:  allow 2-3 working days before the delivery date
Balloons:  allow 3 working days before the delivery date
Books:  allow 4 working days before the delivery date
Movies:  allow 4 working days before the delivery date
Music:  allow 4 working days before the delivery date
Fragrances & Cosmetics:  allow 5 working days before the delivery date
Magic Sing:  allow 7 working days before delivery date
Appliances:  allow 7-10 working days before delivery date
Computers:  allow 7-10 working days before delivery date
NSO:  allow 15 working days before the delivery date

Delivery Areas & Schedule
Except for NSO, our products are available for nationwide delivery to most parts of the Philippines unless otherwise stated in the list below:

Perishable Items
Flowers - nationwide
Cakes - nationwide
Lechon - selected areas nationwide

Non-Perishable Items
Appliance & Electronics - selected areas nationwide
Balloons - Metro Manila
NSO - delivered in the USA. Available via door-to-door or branch pick-up at LBC USA branches

We do NOT have Sunday and Monday deliveries, except for Lechon and Appliances & Electronics. Also, we don't have deliveries for balloons on Saturdays and Sundays.

Our regular delivery hours are from 10 AM to 5 PM from Tuesday to Saturday. Requests for specific delivery times are accommodated on a best efforts basis only.

 

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