Returns Policy
EXPRESSREGALO.COM guarantees 100% service fulfillment upon
your purchase. If something goes wrong with an order that is being fulfilled by
EXPRESSREGALO.COM, we guarantee replacement and/or refund based on the
conditions contained herein.
Our products are divided into two categories, namely, Perishable Items (flowers,
cakes, lechon, etc.) and Non-Perishable Items (appliances/electronics, balloons,
NSO, etc.). The Terms & Conditions apply to both product categories unless
otherwise stated. Furthermore, no returns are allowed for NSO.
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Changing Order
You can make changes to orders that have not yet
entered the shipping process. However, whenever you make a change to an order
such as modifying the address, or items, we will re-evaluate our inventory and
product preparation time to determine the best fulfillment plan for your order
given the new information. Therefore, any changes you make may affect the
estimated delivery date for your order.
Due to the volume of packages we ship each day, no changes can be made for any
order once it has entered the shipping process.
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Cancel an Order
You have the option to cancel or refund an order subject to the following conditions:
1. If you decide to cancel an order after ordering, EXPRESSREGALO.COM will charge a Cancellation Fee of $1.00.
2. If you decide to refund an order due to Late Delivery, EXPRESSREGALO.COM will refund the delivery charge.
3. If you decide to refund an order due to Product Defect, EXPRESSREGALO.COM will refund the product cost.
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Damaged and/or Defective Item
EXPRESSREGALO.COM makes sure that every product is 100% in
good order and condition before we ship to its destination. Each time we deliver
your order, we have your recipient thoroughly inspect the product before he/she
receives it. We also provide them with information and/or instructions on how to
care of the product once it's in their custody.
If upon inspection the recipient finds that the product has defects or is not in
good order and condition, then DO NOT to accept the item and return it to
EXPRESSREGALO.COM for immediate refund and/or replacement.
In case your recipient received an order and finds that the product has defects
or is not in good order and condition, you must e-mail us at
customerservice@expressregalo.com or call our Call Center at +1-877-442-5544
(toll free in the U.S.) within 48 hours for Perishable Items, and 7 days for
Non-Perishable Items upon receipt for a refund and/or replacement.
However, for Appliances & Electronics, if the item has a damaged or defective
part, we recommend that you contact the manufacturer to see if they can have
this part shipped directly to you. You can usually find contact information
listed in the product manual that came with the item. Furthermore, please note
that the product must be in its original delivery condition and sent to us
prepaid and insured for the full purchase price. Shipping and handling charges
are non-refundable. EXPRESSREGALO.COM may charge administrative, handling and
bank cable charges depending on the returns circumstances.
EXPRESSREGALO.COM is a retailer and not the manufacturer of products sold in its
site. Hence, liability of EXPRESSREGALO.COM arising from the sale of any product
from its site shall be limited to the price of the product ordered.
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