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Returns Policy
EXPRESSREGALO.COM guarantees 100% service fulfillment upon your purchase. If something goes wrong with an order that is being fulfilled by EXPRESSREGALO.COM, we guarantee replacement and/or refund based on the conditions contained herein.

Our products are divided into two categories, namely, Perishable Items (flowers, cakes, lechon, etc.) and Non-Perishable Items (appliances/electronics, balloons, NSO, etc.). The Terms & Conditions apply to both product categories unless otherwise stated. Furthermore, no returns are allowed for NSO.

Changing Order
You can make changes to orders that have not yet entered the shipping process. However, whenever you make a change to an order such as modifying the address, or items, we will re-evaluate our inventory and product preparation time to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

Cancel an Order

For Cakes, Wines, Balloons, Flowers

You have the option to cancel an order subject to the following conditions:

1. If you decide to cancel an order within 72 hours before the delivery date, EXPRESSREGALO.COM will give a 100% refund.

2. If you decide to cancel an order within 48 hours before the delivery date, EXPRESSREGALO.COM will give a 50% refund.

3. If you decide to cancel an order within 24 hours before the delivery date, no refund will be given.


For Lechon and Shop Direct Items

You have the option to cancel the order subject to the following conditions;

1. If you decide to cancel an order within 120 hours before the delivery date, EXPRESSREGALO.COM will give you 100% refund.

2. If you decide to cancel an order within 96 hours before the delivery date, EXPRESSREGALO.COM will give you 50% refund.

3. If you decide to cancel an order within 72 hours before the delivery date, no refund will be given.


THIS WILL APPLY TO METRO MANILA AND PROVINCIAL DELIVERIES.

Damaged and/or Defective Item
EXPRESSREGALO.COM makes sure that every product is 100% in good order and condition before we ship to its destination. Each time we deliver your order, we have your recipient thoroughly inspect the product before he/she receives it. We also provide them with information and/or instructions on how to care of the product once it's in their custody.

If upon inspection the recipient finds that the product has defects or is not in good order and condition, then DO NOT to accept the item and return it to EXPRESSREGALO.COM for immediate refund and/or replacement.

In case your recipient received an order and finds that the product has defects or is not in good order and condition, you must e-mail us at customerservice@expressregalo.com or call our Call Center at +1-877-442-5544 (toll free in the U.S.) within 48 hours for Perishable Items, and 7 days for Non-Perishable Items upon receipt for a refund and/or replacement.

However, for Appliances & Electronics, if the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Furthermore, please note that the product must be in its original delivery condition and sent to us prepaid and insured for the full purchase price. Shipping and handling charges are non-refundable. EXPRESSREGALO.COM may charge administrative, handling and bank cable charges depending on the returns circumstances.

EXPRESSREGALO.COM is a retailer and not the manufacturer of products sold in its site. Hence, liability of EXPRESSREGALO.COM arising from the sale of any product from its site shall be limited to the price of the product ordered.

 

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