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| Returns Policy
EXPRESSREGALO.COM guarantees 100% service fulfillment
upon your purchase. If something goes wrong with an order that is
being fulfilled by EXPRESSREGALO.COM, we guarantee replacement and/or
refund based on the conditions contained herein.
Our products are divided into two categories, namely, Perishable
Items (flowers, cakes, lechon, etc.) and Non-Perishable Items (appliances/electronics,
balloons, NSO, etc.). The Terms & Conditions apply to both product
categories unless otherwise stated. Furthermore, no returns are
allowed for NSO. |
Changing Order
You can make changes to orders that have
not yet entered the shipping process. However, whenever you make
a change to an order such as modifying the address, or items, we
will re-evaluate our inventory and product preparation time to determine
the best fulfillment plan for your order given the new information.
Therefore, any changes you make may affect the estimated delivery
date for your order.
Due to the volume of packages we ship each day, no changes can be
made for any order once it has entered the shipping process.
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| Cancel
an Order
For Cakes, Wines, Balloons, Flowers
You have the option to cancel an order subject to the following
conditions:
1. If you decide to cancel an order within 72 hours before the delivery
date, EXPRESSREGALO.COM will give a 100% refund.
2. If you decide to cancel an order within 48 hours before the delivery
date, EXPRESSREGALO.COM will give a 50% refund.
3. If you decide to cancel an order within 24 hours before the delivery
date, no refund will be given.
For Lechon and Shop Direct Items
You have the option to cancel the order subject to the following
conditions;
1. If you decide to cancel an order within 120 hours before the
delivery date, EXPRESSREGALO.COM will give you 100% refund.
2. If you decide to cancel an order within 96 hours before the delivery
date, EXPRESSREGALO.COM will give you 50% refund.
3. If you decide to cancel an order within 72 hours before the delivery
date, no refund will be given.
THIS WILL APPLY TO
METRO MANILA AND PROVINCIAL DELIVERIES.
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| Damaged and/or
Defective Item
EXPRESSREGALO.COM makes sure that every product
is 100% in good order and condition before we ship to its destination.
Each time we deliver your order, we have your recipient thoroughly
inspect the product before he/she receives it. We also provide them
with information and/or instructions on how to care of the product
once it's in their custody.
If upon inspection the recipient finds that the product has defects
or is not in good order and condition, then DO NOT to accept the
item and return it to EXPRESSREGALO.COM for immediate refund and/or
replacement.
In case your recipient received an order and finds that the product
has defects or is not in good order and condition, you must e-mail
us at customerservice@expressregalo.com or call our Call Center
at +1-877-442-5544 (toll free in the U.S.) within 48 hours for Perishable
Items, and 7 days for Non-Perishable Items upon receipt for a refund
and/or replacement.
However, for Appliances & Electronics, if the item has a damaged
or defective part, we recommend that you contact the manufacturer
to see if they can have this part shipped directly to you. You can
usually find contact information listed in the product manual that
came with the item. Furthermore, please note that the product must
be in its original delivery condition and sent to us prepaid and
insured for the full purchase price. Shipping and handling charges
are non-refundable. EXPRESSREGALO.COM may charge administrative,
handling and bank cable charges depending on the returns circumstances.
EXPRESSREGALO.COM is a retailer and not the manufacturer of products
sold in its site. Hence, liability of EXPRESSREGALO.COM arising
from the sale of any product from its site shall be limited to the
price of the product ordered. |
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