Return Policy

EXPRESSREGALO.COM guarantees 100% service fulfillment upon your purchase. If something goes wrong with an order that is being fulfilled by EXPRESSREGALO.COM, we guarantee replacement and/or refund based on the conditions contained herein.

Our products are divided into two categories, namely, Perishable Items (flowers, cakes, fruit baskets, etc.) and Non-Perishable Items (stuffed toys, leather collection, etc). The Terms & Conditions apply to both product categories unless otherwise stated. Furthermore, no returns are allowed for NSO.

Changing Order

You can make changes to orders that have not yet entered the shipping process. However, for changes on your order (such as modifying the address/recipient or items) we need at least 24-36 hours notice before the desired delivery date. Since we have to re-evaluate our inventory and product preparation time to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

Cancel an Order

You have the option to cancel or refund an order subject to the following conditions:

      1. If you decide to refund an order due to late delivery, EXPRESSREGALO.COM will refund the full purchased amount
      2. If you decide to refund an order due to product defect, EXPRESSREGALO.COM will refund the product cost.
      3. Unauthorized card used will automatically be refunded.

Damaged and/or Defective Item

EXPRESSREGALO.COM makes sure that every product is 100% in good order and condition before we ship to its destination. Each time we deliver your order, we have your recipient thoroughly inspect the product before he/she receives it. We also provide them with information and/or instructions on how to care of our rose and spring flower products once it's in their custody.

If upon inspection the recipient finds that the product has defects or is not in good order and condition, then DO NOT to accept the item and return it to EXPRESSREGALO.COM for immediate refund and/or replacement. (Kindly take note: If the package has already been received then the cost to ship the defect item back will be shouldered by the recipient.

In case your recipient received an order and finds that the product has defects or is not in good order and condition, you must e-mail us at customerservice@expressregalo.com or call our office at (632) 816-3091 within 48 hours for Perishable Items, and 4 days for Non-Perishable Items upon receipt for a refund and/or replacement.

EXPRESSREGALO.COM is a retailer and not the manufacturer of products sold in its site. Hence, liability of EXPRESSREGALO.COM arising from the sale of any product from its site shall be limited to the price of the product ordered.

Shipping Guidelines

EXPRESSREGALO.COM offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our office will immediately inform you that we will not be able to process your order. You will not be charged for unprocessed transactions.

However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, EXPRESSREGALO.COM is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Here are the reasons why we may not be able to fulfill delivery of your orders:

1. Incorrect Recipient Address.

Whenever you place an order with EXPRESSREGALO.COM, you certify that the delivery details provided is correct and/or accurate. If we determine that the delivery address is invalid, then we will do the following:

      a. EXPRESSREGALO.COM will contact you to inform you that the delivery address originally provided is incorrect and request you to verify the address and/or provide us with a NEW and VALID delivery address.

      b. EXPRESSREGALO.COM will re-deliver the order based on the NEW address a day after.

      c. If the second address you provided is still not a valid address, EXPRESSREGALO.COM Call Center will contact you to inform you that the address you provided is still not a valid address.

Note : EXPRESS REGALO will not be liable for the condition of the flowers. Flowers are perishable goods; this is why while placing the order sender must be assured that the details provided with us are CORRECT and VALID.

2. "Refused To Accept" by Recipient.

Whenever you place an order with EXPRESSREGALO.COM, you certify that the item ordered will be received by the recipient in good faith.

If a recipient refuses to accept the item, EXPRESSREGALO.COM will contact you to inform you on the status of your order and secure your instruction/decision regarding the order.

Note: We won‘t accommodate any refund request if the recipient refused to accept the package.

3. House is Closed.

There are instances when your recipient's house may be closed during the time the order is being delivered. In such cases, we will have it received by the recipient's nearest kin. If this option is unavailable, then we will do the following:

      a. EXPRESSREGALO.COM Call Center will contact you to inform you on the status of your order.
      b. We will make three (3) attempts to deliver the item within 2 days from the delivery date.
      c. EXPRESSREGALO.COM Call Center will contact you to inform you if "the house is closed" after the third and final attempt.

Furthermore, EXPRESSREGALO.COM shall be not liable for any loss, delay, non delivery or misdelivery of your orders due to any of the following:

1. Act of God or force majeure including but not limited to strike, war, rebellion, civil commotion, natural disaster or calamity, bad weather condition, acts of public enemies.

2. Act, omission, fault of shipper, its agent, third party claiming interest in the shipment and government agencies with actual or apparent authorities.

3. Nature of the shipment or other characteristic, defect or inherent vice thereof.

Order Processing

All orders placed before 3:00 PM between Mondays to Saturdays, Manila time, will be PROCESSED (retrieved from warehouse or supplier, and prepared for turn-over to our couriers) on the same day. Items ordered after these cut-off times will be processed the next working day. Processing and delivery of all items received on Sundays and non-working holidays will be attended to the next working day.

Note: Due to the nature of the product for flowers and stuffed toys, EXPRESSREGALO.COM has the right to replace colors depending on stock availability.

Product Ordering Lead Times

Please be guided by the product lead times below when ordering an item:

Perishable Items

Gift Baskets, Fruit Basket, Gourmet Food: allow 2 working days before the delivery date
Fresh Flowers: allow 2 working days before the delivery date
Goldilocks, Red Ribbon, Jollibee food packages: allow 3-4 working days before the delivery date

Non-Perishable Items

Stuffed toys: 3 days lead time
Leather collection: 3 days lead time

Harana Services - 5-7 days lead time

Delivery Areas & Schedule

Perishable Items

Flowers (Roses/Spring Flowers) – nationwide
Fruit Baskets – nationwide
Jollibee/Red Ribbon Food Package – May Vary depending on the branch assigned/recipient’s address
Goldilocks Food Package - METRO MANILA (delivery) PICK-UP ON CERTAIN BRANCH (provincial)
Florist Collection – METRO MANILA
Gift Baskets – METRO MANILA

Non-Perishable Items

Stuffed toys - nationwide
Leather collection - nationwide

We do NOT have Sunday deliveries, except for the food packages (Jollibee, Red Ribbon, Goldilocks). Our regular delivery hours are from 11 AM to 5 PM from Mondays to Saturdays. This sometimes may extend up to 6/7 PM. We would like to remind you that we cannot be time specific in our deliveries since we only outsource our couriers.