Frequently Asked Questions

Have anything in mind? Click on our frequently asked questions to get the answers you need.

About Us

Placing an Order

Delivery Guidelines

Having an Account

Security & Privacy

Is it safe to purchase with my credit card online?

Is my personal information secure?

How does expressregalo.com use my personal information?

 

About Us

What is expressregalo.com?

Express Regalo was launched in 2005 by LBC, one of the country's most trusted and reliable freight forwarder and courier service which has been operating for more than 50 years. It is an online gift shop service that provides flowers and a wide array other gift products for delivery within the Philippines apart from the traditional services offered by the company.

Who is behind expressregalo.com?

In 2011, Island Rose, the premier online retail brand of fresh flowers and a trusted fulfillment partner of Express Regalo, wholly acquired the business to expand its portfolio in the Philippine online gift service market. Island Rose is the trademark brand of the Philippine Cut Flower Corporation, the country's premier provider of high quality roses for over 25 years.

Counting on the reliability and vast infrastructure of LBC, plus the market dominance of Island Rose, this trusted and time-tested partnership will continue to deliver the freshest and carefully selected premium gifts to almost any point in the archipelago.

Placing an Order

How do I place an order?

This is the best part! You can order as long as you have a Mastercard or Visa credit cards. No extra forms, registration or unnecessary requirements! Just choose the product of your choice by clicking Buy Now, enter the delivery details, your greeting card message, credit card details and you are on your way!

How will I know if you have received my online order?

You will receive a virtual receipt as soon as you finish ordering. After this, we will send you an email confirmation including all of the information you have submitted in your order (please make sure you provide us with a valid email address). If you do not receive an email within an hour of placing your order, please notify us through customerservice@expressregalo.com.

How will I be billed?

You are charged when your credit card is verified and as soon as we confirm your sale at the end of your transaction. Credit card companies usually bill you by the local currency equivalent of the purchase price at the time of order (unless otherwise specified by your credit card company) so you are safe from fluctuations. The charge will arrive along with your regular credit card bill.

May I change my order delivery details (delivery date / greeting message / delivery address) or cancel an order after it has been submitted?

Of course! If for any reason you wish to change order details, please give us a 24 - hour advance notice to implement delivery changes or cancellation. During floral holidays, kindly send your cancellation notice at least two (2) working days prior to the delivery date. Kindly contact us or send us an email through helpdesk@expressregalo.com on Mondays to Fridays, 7:00am to 5:00pm (Philippine Time).

Can I ship flowers to more than one address when placing my order online?

We would be happy to ship flowers to more than one address. However, you have to enter a separate order for each address you want to deliver to. For more convenient ordering, we would recommend creating an account with us so that you don’t have to input your delivery details each time you visit us.

To create an account now click here.

Isn’t it more expensive if you charge me in dollars?

If you convert our dollar prices to its peso equivalent, you will find that we charge the fairest price for the service that we offer. Try it, we’re sure you’ll be pleasantly surprised!

How do I change the quantity of my order?

To change or add the quantity of an item, go the Shopping Basket page. Input the new quantity in the Quantity box and click Update to register the changes.

Delivery Guidelines

Where do you deliver?

We deliver flowers to nearly every corner of the Philippines. Please click here to check if the recipient’s address is included in our deliverable zones.

Kindly note that all orders for delivery to hospitals, schools, dormitories, apartments and funeral homes, must have the recipient’s complete name, complete address (room number or department included) in the order form. Hospitals do not allow flower deliveries to Intensive Care Units.

How much do you charge for delivery?

We deliver your flowers for free!

What are your delivery schedules?

Express Regalo needs 2 days lead time for Roses, Gift Baskets, Fruit Baskets, Fruit Jam; 3-4 days lead time for Food Packages, Plush Toys & Leather collections. We deliver flowers from 11:00 am - 5:00 pm Monday to Saturday nationwide. To ensure prompt arrival, schedule your order at least a day early and before 3:00pm (Philippine Time). These regular schedules are not applicable during peak seasons such as Valentine's Day, Mother's Day and Christmas Day. Applicable schedules will be announced in due time prior to these dates.

What if the recipient is not home at the time of the delivery?

If the recipient is not available at the time of delivery, the delivery person will have the order received by a person that claims affinity to the recipient and is present at the exact address.

Is there any proof of delivery?

A proof of delivery slip will be signed by the recipient to confirm the completion of the service. You may inquire about who received the order through customerservice@expressregalo.com.

What if the flowers arrived late or got spoiled?

We take every precaution to preserve your flowers so it should get to its destination farm fresh. However, if for any reason the flowers do not arrive in good condition or does not arrive at all, we will be happy to replace the bouquet of flowers as long as it is in accordance to our purchase agreement. Please see our Returnd Policy for complete terms of delivery.

How will I know the if the flowers have been delivered?

We keep in touch with you every step of the way. If you feel the need to contact us, don’t hesitate to email us at customerservice@expressregalo.com and we will inform you of the status of your order immediately.

Are there days or date restrictions on flower deliveries?

Yes, there are. We do not deliver on Sundays. Also, we observe holidays such as Christmas Day, New Year's Day and our National Holidays wherein we do not deliver flowers.

During Valentine's Day, Mother's Day and Christmas Day, we expect a very high volume order so we would appreciate it very much if you place your orders at least five (5) working days ahead of these special days. Special holidays are usually announced in the front page of our website so you'll never miss it.

Do you ship internationally?

Currently, we ship only within the Philippines. If you need to send flowers internationally, please visit our affiliate www.proflowers.com for international deliveries.

Having an Account

What are the benefits of having an account?

An account with Express regalo will make your shopping easier! The billing and shipping addresses you have inputted once will be readily available on your next order. You can store other shipping addreses and use it anytime you need it. What's more, you can enjoy our perks and special promos!

How do I open an account?

Please click here to open a Peso account.

Please click here to open a Dollar account

I have a Peso and a Dollar account. Can I combine the points?

Peso and Dollar accounts are independent from one another. Points earned in Peso account will not reflect your Dollar account and vice versa.

You can convert and transfer points from Peso account to Dollar or vice versa. Email us at customerservice@expressregalo.com to request for this option.

Do I get discounts if I am a regular customer?

If you frequent our site or become a registered member, you will regularly receive special promotional discounts and privileges. So, the more you shop, the cheaper it gets!

Security & Privacy

Is it safe to purchase with my credit card online?

Absolutely! We never send personal information, such as your credit card numbers, over the internet in a way that is readable to anyone but us. We use state of the art SSL (Secure Socket Layer) Encryption - The safest internet security encryption available anywhere. Our ordering system is outsourced from the best technology available in the USA and is used by some of the best e-commerce sites in the world. Furthermore, we use a Verisign Digital ID for extra security to assure you that we are a company that handles your information seriously.

To be sure your connection is in the secure mode, check the bottom status bar of your browser window. If you see an unbroken key or a locked icon (depending on your browser) at the bottom left corner of the window, this means the SSL is active and your information is secure.

Is my personal information secure?

Expressregalo.com respects your privacy and takes special care in keeping all your order information confidential. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personal identifiable information. If one of these representatives leaves the workstation, he or she is required to lock the station until she returns.

Express Regalo does not rent or sell information from web orders or e-mail registrations to third parties. For more information, please read our Privacy Policy statement.

How does expressregalo.com use my personal information?

Customer information is used for the sole purpose of fulfilling the order and distributing information that is of direct benefit to our customers. You can be confident that all your information will be kept safe and private.